ANPC

In accordance with Romanian consumer protection legislation, we inform you about your rights and the ways to resolve any disputes.

ANPC Information

The National Authority for Consumer Protection (ANPC) is the public institution responsible for protecting consumer rights in Romania.

If you believe your consumer rights have been violated, you can file a complaint with ANPC:

• ANPC Website: https://anpc.ro/
• ANPC Online Complaint Platform: https://reclamatii.anpc.ro/
• ANPC Phone: 021 9551 (toll-free line)

Alternative Dispute Resolution (ADR)

According to Government Ordinance 38/2015 regarding alternative dispute resolution between consumers and traders, you have the option to appeal to an alternative dispute resolution (ADR) entity.

Alternative dispute resolution (ADR) is a method of resolving disputes without resorting to court, being a faster and less costly option.

• List of ADR entities: https://anpc.ro/categorie/299/sal

European ODR Platform (Online Dispute Resolution)

The European Commission provides consumers with an online platform for resolving disputes arising from online purchases within the EU:

• ODR Platform: https://ec.europa.eu/consumers/odr

MagMobile's Commitment

At MagMobile, we are committed to respecting all consumer rights and resolving any complaint in a timely and fair manner. Before filing a complaint with ANPC, we encourage you to contact us directly to resolve the situation:

• Email: contact@magmobile.ro
• Phone: 0700 000 000
• Hours: Monday — Friday, 09:00 — 18:00 | Saturday 10:00 — 14:00

We aim to respond to any complaint within a maximum of 5 working days.

Last updated: April 2026